Assessment of Social Responsibility in a Public Hospital in the City of Chihuahua through the Boston College Method

Abstract

This paper addresses the assessment of corporate social responsibility in a public hospital through the Boston College method The stated hypothesis was that according to the procedure mentioned where this measuring instrument was applied the public hospital is up to commitment level in at least three of its dimensions It was a qualitative non-experimental transactional field research with bibliographic support The sample selection was eight people of the following departments Administrative Director Head Nurse Head of Emergency Department Head of Gynecology and Obstetrics Accountant General Cashier Head of Maintenance Director s Secretary On the second part four patients two suppliers and five neighbors of the hospital were interviewed It was carried out in the city of Chihuahua Chihuahua from September through December 2017 In regards to the general hypothesis rejected since only two indicators were found up to commitment structure and social affairs management levels The most significant results of the interviews were produced in the second part of the research it was lack of attention to the patient s family the neighbors and suppliers Therefore the perception of stakeholder son the hospitals CSR is not very good